995bt Privacy Policy

Section 1 Introduction and Applicability

995bt ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy explains how we collect, process, store and protect the personal information of users of our website https://995bt.cam.

This policy applies to all 995bt services, including slot games, live casino, cricket betting, wallet services and the VIP program. By opening an account on our platform or using our services, you are considered to have consented to this privacy policy.

If you do not agree with any terms of this policy, please refrain from using our services and contact us at [email protected].

Section 2 Data Collection

2.1 Information You Provide Directly

When you register an account on 995bt or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for bKash, Nagad or Rocket verification)
• Password (stored in encrypted form)
• Identity verification documents (required during the KYC process)
• Financial transaction details and payment method information

2.2 Automatically Collected Information

When you browse our platform, we automatically collect certain technical information, which includes:

• IP address and device identifier information
• Browser type and operating system
• Pages visited, click history and session duration
• Referral source (i.e. how you arrived at our site)
• Gameplay logs and betting history

Section 3 Purpose of Data Use

995bt uses your information only for the legitimate purposes listed below:

3.1 Account Management and Service Delivery

• Creating, verifying and managing your account
• Processing logins, deposits and withdrawals
• Providing bonuses, promotions and VIP benefits
• Providing customer support and live chat assistance

3.2 Security and Fraud Prevention

• Preventing illegal activity, fraud and money laundering
• Detecting multiple accounts
• Ensuring age verification (users aged 21 and above only)

3.3 Service Improvement

• Analyzing and improving platform performance
• Planning the addition of new games and features
• Personalizing the user experience

3.4 Communication

• Sending important account-related notifications
• Informing you about promotional offers and bonuses with your consent
• Providing responsible gaming information and support

Section 4 Cookies and Tracking Technology

995bt uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: For remembering your preferences, language settings and gaming history.
• Analytical Cookies: For analyzing site traffic and improving services (anonymous data).
• Marketing Cookies: For showing relevant offers based on your interests.

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect some core functions of the platform.

Section 5 Data Storage and Security

995bt treats the security of your information as a top priority. We use industry-standard security measures:

• All data transmissions are secured through 256-bit SSL (Secure Socket Layer) encryption
• Sensitive information is stored in the database with AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available
• Restricted staff access — only authorized personnel can view personal information
• Server-level firewall and intrusion detection systems

Section 6 Sharing Data with Third Parties

995bt does not sell, rent or transfer your personal information to any third party for commercial purposes. However, information may be shared in the limited circumstances below:

6.1 Service Provider Partners

• Payment processing: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad and Rocket.
• Game providers: Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe may process gameplay data.
• Identity verification services: KYC service providers for confirming age and identity.

6.2 Legal Obligations

We may be legally required to disclose information in compliance with applicable laws of Bangladesh, court orders or lawful requests from competent authorities. We will endeavor to notify you in advance of any such disclosure wherever possible.

6.3 Business Restructuring

User information may be transferred in the event of a business merger or acquisition, but the new entity must comply with this privacy policy.

Section 7 Your Rights

As a user of the 995bt platform, you have the following rights over your personal information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information ("right to be forgotten") in certain circumstances.
• Right to Restrict Processing: The right to request that the processing of your information be limited in certain circumstances.
• Right to Portability: The right to receive your information in a structured, commonly used and machine-readable format.
• Right to Object: The right to object to the processing of your information on the basis of legitimate interests.
• Right to Withdraw Consent: The right to withdraw consent at any time from any processing based on consent.

To exercise these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 business days.

Section 8 Protection of Minors

995bt strictly does not provide services to persons under the age of 21. We do not actively collect information from minors.

We apply age verification procedures during the registration process. If we have evidence that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes that their minor child has registered on our platform, please contact us immediately via our 24/7 live chat or at [email protected].

Section 9 Data Retention Period

995bt does not retain your information for longer than necessary. Retention periods are determined by the type of information:

• Active account information: For the entire duration that the account remains active.
• Financial transaction records: A minimum of 5 years from the date of the relevant transaction (legal obligation).
• Information after account closure: Information required for fraud prevention and dispute resolution may be retained for a minimum of 3 years.
• Cookie and analytics data: Between 30 days and 2 years depending on the type of cookie.

Once the retention period expires, your information will be securely deleted or anonymized.

Section 10 Policy Changes and Updates

995bt may review and update this privacy policy from time to time. This policy may change due to expansion of services, adoption of new technologies or changes in law.

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes are made will be considered as your consent to the updated policy. If you do not agree to the new policy, you have the option to close your account.

Section 11 Contact and Complaints

For any questions, comments or complaints regarding this privacy policy, you can contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week (in Bengali)

We are committed to responding to all privacy-related requests and concerns as quickly as possible. Ensuring the protection of your information is one of the priorities of 995bt.